Posted by: nichole | April 20, 2016

How would you rate you?

I had a conversation with a young man last week about ratings. He works part-time at Starbucks and mentioned how great it would be if companies could rate customers.
 
ratingsI remember when Yelp came on the scene in full force. The ability to share my thoughts and experiences about places I visited was a major milestone. Unlike times past when my thoughts were regulated to my circle for friends, family and the company with either a sternly worded letter of complaint or in person words of compliment, Yelp along with other sites brought our reviews to the forefront.
 

But let’s go back to reviewing customers. The young man said how SO many customers are rude, disrespectful and just plain nasty. I’ve seen this in full effect. Most of the time, I’m completely shocked at how customers treat those that are there to help, to serve. Granted, in some instances the establishment and their staff could do better but in others, it’s the customers that are the bad egg. Even downright rotten and stinky.

The customer is always right.
I believe I first heard this quote at my first job at McDonald’s. McDonald’s had it’s own university and everything. Customer service was the #1 priority. Take away from the cost and convenience, McDonald’s stood out in service. There was a limit to the number of minutes a car had to wait in drive-thru. If you did wait, the Mickey D’s employee had to run your order to your car. (I know this from personal experience because I got in trouble for not doing this…I sauntered.) McDonald’s even had birthday cakes and parties. (Again, personal experience seeing that I was the birthday hostess at the store I worked AND because I chose to work on my birthday one year, my mom paid for a party that I HAD TO WORK.) As employees we were paid to serve regardless if the customer was “difficult.”.
 
But is the customer always right? Absolutely, positively NOT!
I’ve seen some customers that I wanted to punch out on behalf of the employee. Or, I’ve had that shocked face similar to the Target Lady from SNL:
SNL Target Lady

Ok, maybe she’s not the best example considering the customer service she provides. You get where I’m coming from though, don’t you?

Let’s play, What If?

What if…at every store, hotel, airline, coffee shop or restaurant you frequented you were rated on your attitude, respectfulness, kindness, and attentiveness to the employees of that business?

How would you rate?

What if…as customers we could rate other customers based on our observations. It’s just a hypothetical question. I can only imagine morning commutes and office environments if folks couldn’t get their:

A grande extra hot 2 percent extra foam, half squirt of sugar-free vanilla and a half squirt of hazelnut, in a venti cup and fill up the “room” with extra whipped cream with caramel and chocolate sauce drizzled on top.

Again, what if, a customer knew they were being rated. Do you believe their attitude would change if they knew they were going to be cut-off from their favorite <insert guilty pleasure or necessary life service here>?

For so many, there is a sense of entitlement. I say, get over it. Unless you have access to the ultimate of ultimates, super secret, beyond exclusive, no one but you can have it, you need to kick the idea and the entitled attitude to the curb.

An even better solution is one I learned a long time ago. Maybe you’ve heard of it? The Golden Rule

golden rule

 

I would also say, make sure you can take whatever you are dishing out. “Cause payback…

 

Posted by: nichole | April 12, 2016

Exposing Hate

“Hating people is like burning down your own house to get rid of a rat.”
~Harry Emerson Fosdick

I recently watched a video of a man offering hugs at two different political rallies. At one he was well received. Not so much at the other. In fact, the rally attendees spewed some pretty nasty comments and hand gestures his way. It was enough to make me believe that these people truly hated this young man. They couldn’t, after all, have an issue with hugs. Could they?

For a long time, most people associated hate with the guys in white sheets/robes and white pointy hats. Easily associated with the South, it was also the only placed you expected to see it. They were the epitome of hatred in America.

Nowadays it seems we don’t have to look far for hate. It rears its ugly head in so many spaces in our daily lives. From political rallies to our daily commutes, hate seems to be spewing in such force I’m wondering if there is a vast river of pink slime causing it.

But the space that I would say is the leader in showing hate is…drumroll please

–Social media

I’ve assessed that the majority of internet trolls write their nasty, hateful comments without a name or picture. It’s easy because their is no accountability. I wrote about this in a 2013 post, Hey Internet, say it to my face! Unfortunately in a political year, the veil is lifted and people will share all manner of nastiness and hate in person and to your face.

So, who’s to blame?

I’ve given this a lot of thought. My answer is everyone. When we avoid standing up for the little guy, when we turn a blind eye to bullying, racism, discrimination and sexism, when we laugh at jokes that we know should never have been uttered, when we say “that’s not my problem”, and when we don’t offer an encouraging word to someone hurting but expect someone to give us one. I could go one but you get my drift.

Take a stand today against the hate you see around you. All it takes is one step to make a difference.

Hatred stirs up conflict, but love covers over all wrongs. (Proverbs 10:12)

Posted by: nichole | March 14, 2016

Trigger – Behavior – Reward

I have a few bad habits I’d like to quit. If you are like me, you know it’s not an easy thing to do and willpower alone is not enough.

Mindfulness + Willingness + Curiosity + Awareness

Watch and listen to this TedTalk from Judson Brewer, Director of Research at the Center for Mindfulness at UMASS.

Maybe this is what we were waiting for to kick the habit, whatever habit it may be.

Posted by: nichole | February 10, 2016

What’s the agenda?

Whew! It’s been a big, big week and it’s only Wednesday.

We’ve had Super Bowl 50, SB50 halftime show, New Hampshire primary, The Good Wife calling it quits along with Marshawn Lynch’s retirement announcement.

And with these big events come big criticisms.

  • Cam walked away (he’s not the first to walk out of a press conference and he won’t be the last AND he did congratulate Peyton, on the field, with a smile)
  • Coldplay: Headliner or opening act?
  • Why is The Good Wife ending? Is it because Archie Panjabi left?

beyonce sb50But, by far, the biggest talked about event of the last four (yes, just 4) days is Beyonce.

I normally stay away from topics such as this because most including the Beyhive and music fans are A-OK with the song and video, Formation. It’s new music and it means something else is on the horizon from Beyonce. She rocked the halftime show singing her new song, entertaining the in-stadium, TV viewers, and online crowds. But for some (hi, y’all *waves*) her performance at the halftime show was political.

What’s her agenda?  I would bet money few have asked HER that question. Let’s also remember she is a singer/entertainer, not a politician. agenda

Has anyone actually listened to the words of the song? Not, the Beyhive though. I know it’s now commanded to memory and they have the video memorized as well as the steps from her SB performance. In the video, the only thing some people chose to see was the young African American boy dancing in front of a line of police officers. Oh, and “stop shooting us” written on the wall.

But what’s her agenda?

Could what happened in Louisiana during Hurricane Katrina be an issue for Beyonce? Yes. She explains in the video (and in countless interviews dating back to Destiny’s Child) that her mom is from Louisiana.

She mentions other things too, but people will always pick and choose their platform for “discussion.”

What’s her agenda?

There’s also her performance at the Super Bowl where all her dancers were dressed supposedly giving homage to The Black Panther Party. Dang, if I knew wearing all black with black boots, a black beret, and an afro was an homage to the BPP, I need to stop calling myself a Beatnik during those fashion moments. Take note Beatniks everywhere.

Why is is so difficult for some to believe a person can celebrate who they are, have compassion for those who are marginalized, watch the news, and have a comment or response?

What’s her agenda? Mabye…

  1. Keep being the entertainer she is?
  2. Find a way to further promote her upcoming tour? Yeh, she announced that during the Super Bowl, RIGHT AFTER her performance.
  3. Cause a commotion, conversation, and stir the pot a little? Check!
  4. Make $$$$$$$$$.$$

She is an entertainer! A damn good one. And she has brought so many things to the surface with a song, video and halftime performance. Boom & drop the mic!

My response to those who are up in arms about what this performer sang about, danced to, and the costumes? Relax! There are bigger fish to fry.

Which, by the way, goes great with cornbread and collard greens!

collards&amp;cornbread

Photo courtesy of BOBO’s

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